Download demo of the Pacesetter medical app!
Great Hospitality Reads:
Unreasonable Hospitality by Will Guidara
This book details how to transform ordinary customer interactions into extraordinary experiences by giving people more than they expect, a philosophy he developed while turning Eleven Madison Park into the world's best restaurant. The book uses vivid stories from fine dining to illustrate how any business can create memorable moments for customers and build a people-first culture for employees, moving beyond just good service to genuine connection. Key takeaways include creating "unreasonable" moments (like taking guests sledding in Central Park) and applying hospitality principles to internal teams.
Setting the Table by Danny Meyer
This best-selling book that outlines his "Enlightened Hospitality" philosophy, which prioritizes employees first, then guests, community, suppliers, and investors, arguing this creates a virtuous cycle for business success.
The book blends memoir with business advice, explaining how to apply hospitality principles beyond the restaurant industry by focusing on making people feel cared for, not just technically served, and viewing mistakes as learning opportunities.