Latest Thinking

04 Mar

AI Tools for General Managers

Here are the tools George and Jeff presented at the 2024 CMAA conference!...

17 Jun

Balancing safety with revenue generation must also be at the forefront of club managers’ minds. Some experts believe waves of social distancing will be needed before life can resume as “normal”. That being said, club managers must consider how technology will allow them resume operations in the most normal fashion. ...

29 Jan

How Technology Will Disrupt The Tradeshow Industry

Given that tradeshows feature hundreds of companies, individual exhibitors face uphill battles to attract and keep the attention of attendees. Like it has for other industries, technology provides exhibitors competitive advantages to successfully disrupt a marketplace ripe for re-engaging its consumers....

11 Dec

Is Congress Out of Touch?

Regardless of members’ of Congress’ ages, a 2015 survey found that 78-percent of Americans believe Congress is out of touch. In 2020, how would that percentage be impacted as the oldest Congress in history begins legislating technology not widely used by its age group?...

13 Aug

The Employee Experience

Gone are the days of an employee spending an entire career working for one company. Today, companies battle to attract and retain top talent, with 60-percent of Millennials—known as the “job hopping generation”—saying they’re open to new job opportunities. ...

26 Jun

Your Club…Their Office

Today, clubs like Soho House and new kid on the block, The Gathering Spot, offer more than a place to engage with successful individuals. These clubs have carved out their own niche by offering members not only introductions to people through networking, but rather, introductions to ideas and activities. ...

21 Feb

Three Member Experience Predictions for 2019

As we do every year, we took a moment to look at the bigger picture and allow it to influence not only how we design technology for our partners, but also how we’re delivering the experience we deliver to our own customers every day. ...

26 Nov

If You Have a Suggestion Box, You’re Already Irrelevant.

These days the word triggers thoughts of “has beens” desperately trying to get noticed by the next generation. We see it play out all the time - paranoid celebrities tipping off the paparazzi to make sure we all know they’re still fabulous (and on vacation in Tulum). Or in the reverse - products that died, gaining back relevancy and finding new influence (dust off your Levi’s 505’s - they’re baaaack.)...

26 Sep

Club Farm to Club Table

As farm to table food continues defining what’s next in the American dining experience, club managers must stay abreast of opportunities in this area, so their clubs keep pace with the most cutting-edge dining experiences. Now is the time to think club’s farm to club’s table....

22 Aug

What Does Your Fantasy Look Like?

It’s more like…are you ready to leverage some football? With this season kicking off in a few weeks, we are reminded of the incredible popularity and marketability of the NFL....